All products are shipping from our warehouse in Oklahoma City, OK 73107
- Orders under $75.00 have a flat rate shipping fee of $8.50, surcharges for large or heavy items may also apply for certain products
- Most orders are shipped out within 2-3 business days of placing your order. Custom mixes and large orders may take longer.
- Orders are shipped via the USPS (United Stated Postal Service) or UPS (United Parcel Service) at our discretion
- We will determine which shipper to use based on the package weight, dimensions and destination.
- In the case of back orders we will ship items that are in-stock and then we will ship back ordered items when we receive them
- UPS shipments will be delivered Monday thru Friday and USPS deliveries will be made Monday thru Saturday. No deliveries are made on Sundays or Holidays.
- Order tracking numbers will be provided once your order ships. Tracking information is not always accurate and is beyond our control.
- Orders shipped to Hawaii or Alaska will be shipped via USPS and will take additional time (typically 13 days). If you need a faster shipment contact us for upgraded shipping, you will be responsible for any additional charges.
- If your package is rejected or returned to us, you will be responsible for all shipping charges incurred and a 25% restocking fee.
- Verify that you enter or select the correct address upon checkout. UPS charges $12.50 for address corrections after the package has been shipped, this fee will be charged to the credit card you used for the purchase.
- Free Shipping is only available for shipments inside the continental United States.
- Free Shipping is offered on orders over $75.00 - Some items may not be eligible for free shipping
- 5 Gallon sized propylene glycol or vegetable glycerin are not shipped. They are available for in-store pickup, or can be shipped as 5-1 Gallon Jugs
- If your order qualifies for free shipping, please be sure to check the "free shipping" option during checkout, we cannot change or offer refunds after the order has been placed.
- If your country is not listed in the registration or checkout process, we may not ship to your country due to regulations. You can always contact us to ask.
- No Free Shipping for any International Orders regardless of size, International orders will be shipped via USPS, DHL or UPS at our discretion, regardless of selection chosen
- The customer takes full responsibility of the package once it leaves our facility, we are not responsible for lost or held shipments.
- If your package is rejected, returned to us, or held by your countries customs department you will be responsible for the full invoice amount. No refunds will be given
- The customer is responsible for any customs fee, duties, taxes or any other fees associated with the order.
- We will NOT alter or modify the invoice or product labels, all items shipped internationally must be declared
- Orders over $250 must be paid via wire transfer, unless you have prior approval from us to pay with a different method. Add $25 to the order total when paying by wire transfer, since this is the fee our bank charges to receive the funds.
- We no longer ship to Canada, due to too many problems with customs.